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Returns & cancellations

What customers should know before MAGICO begins taking orders.

Pre-launch status

This development website is not publishing final order, delivery or returns terms. The finished returns policy, verified contact details, and any applicable cancellation terms will be shown before a customer pays.

Personalised products

Under UK rules, goods made to a customer’s specification or clearly personalised may be excluded from the usual 14-day change-of-mind cancellation right. This exception does not remove rights relating to faulty or misdescribed goods.

Faults and statutory rights

UK consumers retain their statutory rights for products that are faulty or not as described. The final policy will explain how to report an issue and request a remedy.

Independent guidance

See GOV.UK — returns and refunds.